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Dear BT (again.....)

So lets’ recap why I can’t blog so often, tweet so often, or do my work properly....

This is day 41 without broadband and you are no nearer a solution. Just so you know, this is the story so far....

We moved house on 10th June. The electric contract took a day to transfer. The water services took a day. Sky TV took two days. The Post Office took a week to change the address.

And BT have taken 41 days. And counting.

First I went for a Sky package. BT Openreach apologised when the first deadline was missed. They said they had sent the instruction to the wrong exchange. A week’s delay. Then, when the second deadline was missed, they said they had lost the link with the phone number. Funny that one, as it’s their phone number. Finally, after a month of trying, Sky were told by BT Openreach that they were unable to facilitate a service at the required exchange.

So.... Unwind the deal with Sky and go to BT. Twice the cost. Half the service.

Two week delay while BT retrieve the phone line from Sky. Then.... surprise, surprise.... deadline is missed. Re-scheduled for the next day. Missed again. ‘Give us 48 hours and we’ll have it sorted’. 48 hours later, next deadline missed.

A call from a BT specialist is promised on Friday. No call. ‘Sorry’ they say, ‘we’ll call Monday on your mobile.’

Text on Monday ‘we were unable to contact you’. That will be contacting me on the mobile that is in front of me and hasn't rung this morning then?

British Telecom- a monolithic monopoly with no controls and no customer care.

I have no choice but to sit it out and hope that somewhere in that organisation, someone cares enough to do something. Someday.
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